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Service and Warranty

Your new watch strap and other products on our website are warranted to be free of defects. If such defects appear during 12 months (1 year) from the date of purchase we will replace the strap and other products sold on our website free of charge under the terms of this warranty.

Kentostraps will replace at no additional cost to our customer, any products purchased directly through Kentostraps or through any authorized retail outlet which are deemed to have any defect resulting in the product not operating as intended.

During the period of warranty, you will have the right to have your strap returned and replaced for a new strap free of charge should your strap have any manufacturing defects.

This warranty does not cover any damage or general wear resulting from the use or misuse of the product, accidental damage or damage as a result of any use for which the product was not intended.

This manufacturer’s warranty does not cover: wear and tear, any damage resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing etc.) incorrect use of the strap, negligent installation of the strap by an unqualified person, or any alterations or damage to the strap which are beyond Kentostraps control.

Our quality procedures ensure that our straps leave our workshop in the condition they were intended but if for any reason you are unhappy in any way please contact us at kentostraps@gmail.com